67% of scheduled dealership appointments never show up. The customer forgets, finds the confirmation text generic, or just doesn't feel the obligation. A 10-second personalized video — their name, their car, their appointment time, spoken by your actual salesperson — changes that math. Dealers running VoxRefine on appointment confirmations see a 40%+ show-rate lift.
A short personalized video with the customer's name, the specific vehicle, and the exact appointment time — in the voice of the salesperson they'll meet at the dealership.
“Hey Sarah, it's Mike from ABC Motors. Just confirming your 2PM tomorrow — I've got that blue Tahoe pulled up front for you.”
“Michael, looking forward to meeting you at 10:30 Saturday. The F-150 SuperCrew you asked about is ready to walk. See you then.”
“Jennifer, confirming Thursday at 4PM for the Accord test drive. I'll have the keys ready — come straight to the sales desk and ask for Mike.”
Runs alongside your BDC's existing CRM workflow. No workflow change.
A BDC rep or auto-schedule marks the appointment in whatever CRM your team already uses — CDK, Reynolds, Dealertrack, VinSolutions, DriveCentric, or anything else. The appointment details (customer name, time, vehicle of interest, assigned salesperson) land in the VoxRefine queue.
Starting from the assigned salesperson's one-time source recording, our pipeline generates personalized audio — the customer's name, the specific vehicle, the exact time — in the salesperson's voice. Render time is under 50ms per frame.
The finished video is delivered through your existing BDC outbound channels. Link or attachment, your choice. Tracking shows who opened it and how long they watched — useful signal for the salesperson walking into the appointment.
Typical outcomes from running VoxRefine on appointment confirmations. Individual dealership results vary.
lift in show rate on confirmed appointments versus text-only confirmations
higher open rate than standard confirmation emails from the BDC
typical time to go fully live on your existing CRM workflow — no IT project required
Want to see a confirmation video with your own salesperson on screen?
Request a personalized demo →Typically 24 hours before the appointment, but the timing is configurable per dealership. Common patterns: immediately on appointment set (so the customer has a face to remember), 24 hours before, and optionally a morning-of nudge. VoxRefine picks up the appointment from the CRM your BDC already uses and sends on whatever schedule you pick.
A short video (usually 10–30 seconds) of your actual salesperson saying the customer's name, confirming the exact appointment time, and referencing the specific vehicle they're coming to see. The face on screen is the person they'll meet at the store.
Whatever CRM your BDC already uses — CDK, Reynolds & Reynolds, Dealertrack, VinSolutions, DriveCentric, or anything else. VoxRefine captures the appointment details (customer name, time, vehicle of interest, assigned salesperson) from your existing CRM workflow and generates the personalized video automatically. No integration project, no vendor-side sign-off, no IT ticket, no workflow change for the BDC.
The new appointment details trigger a new personalized video automatically — same salesperson, updated time and vehicle. The customer gets continuity; the BDC doesn't re-do any work.
Related use cases
Send us a quick video clip and we'll show you exactly what a personalized VoxRefine confirmation video looks like — featuring you. No commitment. No BS. Just proof.