67% of scheduled dealership appointments never show up. The customer forgets, finds the confirmation text generic, or just doesn't feel the obligation. A 10-second personalized video — their name, their car, their appointment time, spoken by your actual salesperson — changes that math. Dealers running VoxRefine on appointment confirmations see a 40%+ show-rate lift.
A short personalized video with the customer's name, the specific vehicle, and the exact appointment time — in the voice of the salesperson they'll meet at the dealership.
“Hey Sarah, it's Mike from ABC Motors. Just confirming your 2PM tomorrow — I've got that blue Tahoe pulled up front for you.”
“Michael, looking forward to meeting you at 10:30 Saturday. The F-150 SuperCrew you asked about is ready to walk. See you then.”
“Jennifer, confirming Thursday at 4PM for the Accord test drive. I'll have the keys ready — come straight to the sales desk and ask for Mike.”
Triggered automatically from your CRM. No BDC workflow change.
A BDC rep or auto-schedule marks the appointment in CDK, Reynolds, Dealertrack, VinSolutions, or DriveCentric. A webhook fires to VoxRefine with the appointment details (customer name, time, vehicle of interest, assigned salesperson).
Starting from the assigned salesperson's one-time source recording, our pipeline generates personalized audio — the customer's name, the specific vehicle, the exact time — in the salesperson's voice. Render time is under 50ms per frame.
The finished video is delivered through your existing BDC outbound channels. Link or attachment, your choice. Tracking shows who opened it and how long they watched — useful signal for the salesperson walking into the appointment.
Typical outcomes from running VoxRefine on appointment confirmations. Individual dealership results vary.
lift in show rate on confirmed appointments versus text-only confirmations
higher open rate than standard confirmation emails from the BDC
typical time to go fully live after CRM integration is configured
Want to see a confirmation video with your own salesperson on screen?
Request a personalized demo →Typically 24 hours before the appointment, but the trigger is configurable per dealership. Common patterns: immediately on appointment set (so the customer has a face to remember), 24 hours before, and optionally a morning-of nudge. The CRM webhook controls timing.
A short video (usually 10–30 seconds) of your actual salesperson saying the customer's name, confirming the exact appointment time, and referencing the specific vehicle they're coming to see. The face on screen is the person they'll meet at the store.
VoxRefine integrates with CDK, Reynolds & Reynolds, Dealertrack, VinSolutions, DriveCentric, and other major DMS platforms. When an appointment is set in the CRM, a webhook fires to generate and send the personalized video. No workflow changes for the BDC.
The new appointment details trigger a new personalized video automatically — same salesperson, updated time and vehicle. The customer gets continuity; the BDC doesn't re-do any work.
Related use cases
Send us a quick video clip and we'll show you exactly what a personalized VoxRefine confirmation video looks like — featuring you. No commitment. No BS. Just proof.